# Template not appearing after being published and shareble file not working

**URL:** <https://forum.wixstudio.com/t/template-not-appearing-after-being-published-and-shareble-file-not-working/79218>\
**Category:** Ask the community\
**Tags:** wix-studio\
**Created:** [August 6, 2026, 3:37am UTC](https://forum.wixstudio.com/t/template-not-appearing-after-being-published-and-shareble-file-not-working/79218 "2026-08-06T03:37:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Roberto\_Bergamo](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/roberto_bergamo/32/121515_2.png) [@Roberto\_Bergamo](https://forum.wixstudio.com/u/Roberto_Bergamo)\
**Post date:** [August 6, 2026, 3:37am UTC](https://forum.wixstudio.com/t/template-not-appearing-after-being-published-and-shareble-file-not-working/79218/1 "2026-08-06T03:37:55Z")

</div>

**I’m having trouble with**  
The shareable file downloaded from “Your Templates” generates a redemption link that returns “We couldn’t load this page”.

**Working in**  
Wix Studio Editor, Your Templates (Custom Templates section)

**Site link**

From inside the editor (the only link that works) = [https://rbadvx.wixstudio.com/freelancecopywriter](https://rbadvx.wixstudio.com/freelancecopywriter)

**What I’m trying to do**  
Download a working shareable ZIP file from a custom template to sell on Etsy. The buyer should be able to open the HTML file inside the ZIP and add the template to their own Wix account.

**What I’ve tried so far**

- Created the template via “Your Templates” → “Start from existing site”
- Published the template from inside the editor
- Downloaded the shareable file (ZIP contains “Instructions” and “Use this template” HTML file)
- Opening the HTML file redirects to [Log In to Your Wix Account - Wix.com](https://manage.wix.com/marketplace/redemption?id=eyJpdiI6ImEzODNmNTViZTMxNTQ3ZGMxYzU5YzYyZGM2MmU4ZWYxIiwiZW5jcnlwdGVkRGF0YSI6Ijc1MmQ1ODQzZDkzNzE1YTdmMjZhZjg3OTY0NzA4MDE3OWU2MDliMWM2NWRmMGJmOTIwNDU2YjlkYjQyMmU0Mjg4MzNkYzM3ZjMyYjRjOTliY2Q4Y2RkMzgyMGQ5OTQ0MDA3NDk5NTI5MmJjZDM3ZWEwNDlhNjE5NDc5NGMzM2E0OGY3NzcwMmFhNGZkZDE2NzVhZDRiNTQ4Y2FmMmIwNzU3ZjYwZmM4ODMyMDc4ZWI4ZDM4YTMzZWE0MDc5NGU0NGYyY2FmM2VhYzcyYjE0MGI1NmNhNWZmZjMzYTVjZmYxMzI2ZjUxOThhMmJlOWQ2YzkxNTE0YTE3NjExZWI3ZTc3N2FjYjcwMGQ3MDVkYjFkMzI5NTYyMGQ0ZTA0NGI4ZCJ9) … which fails to load
- Tried multiple times across multiple template versions
- Became a Pioneer Partner — made no difference
- The error persists regardless of which template I use, I tried using a template I bought, which worked perfectly.

**Extra context**  
This appears to be a platform-level bug where the redemption infrastructure is not resolving the link generated inside the ZIP file. The ZIP downloads correctly but the link inside is broken.