Thrive: Thinking like an attorney AMA !

We had a great session when we sat down with Jason from Blilie Law ( https://www.blilielaw.com/ ). You can watch the entire episode here: https://youtu.be/ojQeYOzq8zc . This thread is OPEN and Jason will be joining us from 2:00 PM - 3:00 PM EST and answering your questions!

Thanks for your questions, and thank you @jason51305 for answering the questions! :slight_smile:

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Do you have recommendations to constrain the amount of revisions allowed? Since this is subjective it can cause scope creep or confused expectations.

My (current) contract states that the scope of work includes 3 rounds of revisions: Round 1 = feedback on the homepage design (which determines the rest of the site design), Round 2 = feedback once the subsequent pages are designed (based on style determined by homepage process), Round 3 - feedback covering details (typos, image switch outs) before launch.

Suggestions on how to make this clearer? It is important that the revisions come all together, not trickling in via text, email, phonecalls…

Hi Lisa! Great question.

There are a few approaches available here but I’ll limit my response to three considerations:

(1) Provide your client with examples of how you want the suggested revisions to be delivered. This can be done informally or you can incorporate the example(s) into your agreement as an Exhibit.

(2) Define how the client can communicate with you. You can write into your agreement that revisions/feedback must be delivered a certain way (e.g. email or through the use of some collaborative platform), and that any communications outside of the defined method are not binding and will not be required revisions.

You can always assure your client verbally that you’re available for collaboration (as much or as little as you like) but, generally, you are able to narrowly define the acceptance process (including how the client provides feedback to you).

(3) Define the timeframe during which your client is able to provide the revisions/feedback. It’s very important not to have open-ended client-obligations. From what I read in your post, each “Round” of revisions is defined in your agreement by substance (i.e. the desired content and specificity of the revision/feedback) but you might consider taking that a step further and adding temporal limits as well. For example, you might include that the client has ten days to provide feedback for each Round unless you agree otherwise, and if no communications are received, the client has accepted and approved the work product as it was delivered.

Hope that helps and please feel free to ask any follow-up questions!