Triggered emails are only sent to contact's login email

Hi,
When contacts have multiple email addresses and one of those emails is the login email, the triggered email is only sent to the login email.

I’m trying to get every triggered email to be sent to all of the contacts emails. If it’s not possible - I at least need to send it to the email that is set as “Primary” (not necessarily the login email)).

I did my tests, and as long as the login email is present in the contact information, triggered emails are only sent to the login email and not to the additional email, even if it’s set as “Primary”. The only way I got to send triggered emails to emails different than the member’s login email is to remove the login email from the contact information completely and only leave the other email address.

How can I set triggered emails to be sent to all of the contacts’ email addresses, and if it’s not possible - how can I prioritize to which email it will be sent ?

Hi @tisan1

Maria here from the Editor X team. My apologies for the delayed reply.

I’m sorry you’re having issues with triggered emails, did you solve the problem?

This article on Triggered emails in Velo may be of help, or please feel free to contact our support team who will be able to help you further editorx.com/support.

Thanks,
Maria