# Unable to purchase Wix Premium Core plan  multiple payment methods failing

**URL:** <https://forum.wixstudio.com/t/unable-to-purchase-wix-premium-core-plan-multiple-payment-methods-failing/79817>\
**Category:** Ask the community\
**Tags:** question\
**Created:** [September 17, 2026, 4:30pm UTC](https://forum.wixstudio.com/t/unable-to-purchase-wix-premium-core-plan-multiple-payment-methods-failing/79817 "2026-09-17T16:30:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mark\_Agency](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/mark_agency/32/122401_2.png) [@Mark\_Agency](https://forum.wixstudio.com/u/Mark_Agency)\
**Post date:** [September 17, 2026, 4:30pm UTC](https://forum.wixstudio.com/t/unable-to-purchase-wix-premium-core-plan-multiple-payment-methods-failing/79817/1 "2026-09-17T16:30:45Z")

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Hi everyone,

I’m having an issue purchasing the **Wix Premium Core plan** for a client’s website.

At first, whenever I tried to complete the purchase, Wix was showing me the message:

**“The bank declined your payment.”**

Because of that, I assumed the problem was with the card, so we tested multiple payment methods provided by the client:

- Visa card
- Mastercard
- Apple Pay

However, all of them failed.

I also followed the troubleshooting steps suggested by Wix, including retrying the payment and testing different payment methods.

Now, instead of the original bank-declined message, I’m getting:

**“Your purchase didn’t go through because we’re unable to process your payment method. Need help? Contact Customer Care.”**

The Wix AI assistant also wasn’t able to identify what is causing the issue.

Since **multiple different payment methods are failing** , I’m wondering whether this could be a restriction or payment-processing issue on Wix’s side rather than an issue with the cards.

Has anyone experienced this before when purchasing a Premium plan? If so, what solved it?

Thanks!

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**Author:** ![Ecom\_swift\_LLC](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/ecom_swift_llc/32/122562_2.png) [@Ecom\_swift\_LLC](https://forum.wixstudio.com/u/Ecom_swift_LLC)\
**Post date:** [September 18, 2026, 1:17am UTC](https://forum.wixstudio.com/t/unable-to-purchase-wix-premium-core-plan-multiple-payment-methods-failing/79817/2 "2026-09-18T01:17:50Z")

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@Mark_Agency, when it flips from a specific bank-decline message to that generic “unable to process” one across different cards plus Apple Pay, it’s usually not the cards - it’s a hold on the account itself from repeated failed attempts, or a mismatch between the billing address on file and the card’s country. Worth checking: billing address matches the cardholder exactly, try without a VPN, and get Wix Customer Care on live chat (skip the AI assistant) to check for a payment restriction on the account. That combo usually clears it.