# Urgent QR Code Help Needed

**URL:** <https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118>\
**Category:** Ask the community\
**Tags:** question, code\
**Created:** [October 4, 2021, 8:44pm UTC](https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118 "2021-10-04T20:44:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ashleyavalentin](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/ashleyavalentin/32/30365_2.png) [@ashleyavalentin](https://forum.wixstudio.com/u/ashleyavalentin)\
**Post date:** [October 4, 2021, 8:44pm UTC](https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118/1 "2021-10-04T20:44:20Z")

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Hi everyone,

I have an issue with a QR code generator website where I got locked out of my account, and because of that my codes are no longer working. I have existing QR codes (that originally linked so specific files and meeting links) that I need to reactivate on a different hosting site.

Can anyone tell me how I can do this? Use an existing code but on a new site?

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**Author:** ![J.D](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/j.d/32/7312_2.png) [@J.D](https://forum.wixstudio.com/u/J.D)\
**Post date:** [October 4, 2021, 9:11pm UTC](https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118/2 "2021-10-04T21:11:37Z")

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Try to contact the support team.

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<div class="post-metadata">

**Author:** ![ashleyavalentin](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/ashleyavalentin/32/30365_2.png) [@ashleyavalentin](https://forum.wixstudio.com/u/ashleyavalentin)\
**Post date:** [October 4, 2021, 9:12pm UTC](https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118/3 "2021-10-04T21:12:58Z")

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I tried contacting the support team from the original site several times, but I haven’t heard back from them.

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**Author:** ![yisrael-wix](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/yisrael-wix/32/1107_2.png) [@yisrael-wix](https://forum.wixstudio.com/u/yisrael-wix)\
**Post date:** [October 5, 2021, 6:14am UTC](https://forum.wixstudio.com/t/urgent-qr-code-help-needed/7118/4 "2021-10-05T06:14:16Z")

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Wix is unable to provide for support for external service providers. You will need to contact the service provider to solve your problem.