Video's don't show due to cookies?

Ask the community
1

We have some video’s on our site which all worked perfectly.
Now, everyone who visits our site gets the same error message…

“Video Player has been blocked due to your marketing cookie settings. Please update your settings”

When we update the settings and accept all cookies, the problem still occurs.
We did not change anything on our website either.

Does anyone know how to fix this?

Thanks in advance!

2

Video Information:

  1. Are you using Wix Video or a third-party video player integration? (Knowing the specific player will help troubleshoot settings and compatibility issues.)
  2. If using a third-party player, which one is it? (e.g., YouTube, Vimeo, Wistia)
  3. For third-party players, have you checked their documentation or support resources for similar issues?
  4. Where is the video hosted? (Is it uploaded to Wix’s servers or hosted elsewhere?)

Troubleshooting Steps Taken:

  1. Have you tried clearing your browser cache and cookies? (This can sometimes resolve issues caused by outdated data.)
  2. Have you tested the site in different browsers? (This can help identify browser-specific compatibility problems.)
3

Hi @CMSblocks.com, thank you for your input!

We played the video via a YouTube link in Wix Video.
I tried uploading the video directly in Wix, but this didn’t help.

The problem also occurs for different browsers and devices, I cleared my browser cache and cookies but this did not work either…

Are there any other possible reasons why the video’s suddenly don’t show ‘due to cookies settings’? Every browser and device is giving the same error message…

4

The advice Wix provides for troubleshooting video playback issues on your live site:

  1. Clear Cache and Cookies: Outdated data stored by your browser can sometimes interfere with website functionality. Clearing them forces the browser to download fresh files.
  2. Update Browser: Using an outdated browser might lead to compatibility issues with some website features. Updating ensures you have the latest bug fixes and features.
  3. Test Different Browsers: If the video plays on one browser but not another, it could indicate a browser-specific issue. Try popular browsers like Chrome, Firefox, or Edge.
  4. Disable Add-ons: Browser extensions can sometimes disrupt website behavior. Try temporarily disabling them to see if it resolves the video playback issue.
  5. Disable Antivirus: In rare cases, antivirus software might block certain website elements. Temporarily pausing it can help diagnose if it’s causing the problem (be sure to re-enable it afterward for security).
  6. Try Different Device/Connection: If the video doesn’t play on any device you try on your current internet connection, it might be an issue with your network. Try using a different device or internet connection to see if it works elsewhere.

If you’ve gone through these steps and the video still doesn’t play, Wix recommends reaching to their support for further assistance.

Good luck with getting your Wix video working!

1 Like
5

Hi again,

Thank you for your input! I went through all of your steps and none of them worked so I contacted support.

FYI: It was the Wix Cookiebot App that created the error!

1 Like
6

Do not install b.s. -apps and you will have a much better working wensite. :blush: