Our paperwork is quite detailed but we send an annotated brief/spec that outlines what it will and won’t do and this forms part of the contract documentation. Ongoing support for SEO and the like to stay relevant is listed as out of the contract but an optional extra as such. If they come back and state it’s not performing beyond our agreement then they’re reminded they didn’t take that out. Of course, we provide a lot of friendly advice, support and nudges periodically that this is something they might wish to review or we can do it at a price. Best, ESME Creative team.
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