Why am I being ignored?

Ask the community
1

I have had a problem with publishing and saving new sites so I put a help request on here. I was advised to clear my cache / cookies which I did to no avail (thanks for the help there, people). I have since requested FOUR callbacks and email assists to which I have had ZERO response ? Wix, this just isn’t good enough. Anybody here have any theory as to why such poor communications should be considered acceptable ? Thanks in advance.

Neal, Isle of Man

2

Im really sorry to hear this, Neal. Remember though, the forum isn’t the place to get support from Wix. No one here can really help with your loading issue - it’s best for a customer care agent.

I can, however, check and see what’s happening in the background. Can you give me your ticket #?