# Why are new Wix Forms sending Automations before a customer has paid?

**URL:** <https://forum.wixstudio.com/t/why-are-new-wix-forms-sending-automations-before-a-customer-has-paid/68632>\
**Category:** Ask the community\
**Tags:** wix-forms\
**Created:** [February 12, 2025, 4:52am UTC](https://forum.wixstudio.com/t/why-are-new-wix-forms-sending-automations-before-a-customer-has-paid/68632 "2025-02-12T04:52:08Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Pratham](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/pratham/32/119586_2.png) [@Pratham](https://forum.wixstudio.com/u/Pratham)\
**Post date:** [September 25, 2025, 7:19pm UTC](https://forum.wixstudio.com/t/why-are-new-wix-forms-sending-automations-before-a-customer-has-paid/68632/5 "2025-09-25T19:19:52Z")

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This tutorial by @noahlovell should help:

> [@How to run an automation when a new Wix Form payment has been made](https://forum.wixstudio.com/t/how-to-run-an-automation-when-a-new-wix-form-payment-has-been-made/71876):
>
> I’ve seen a few people ask about how to send an automation once a new Wix Form payment has been made - so putting together all the info you need in this topic slight_smileStep 1 - Start a fresh automation Site dashboard \> Automations \> + New Automation \> Start from scratch In the trigger list, pick “Checkout & Orders” \> “Order placed” Step 2 - add a condition Click the + under the trigger, choose Condition In the property picker, search for “Catalog…

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