Wix Bookings - Communications

Ask the community
1

One of my clients has missed a call using Wix Bookings today. Whilst it’s likely it’s on the part of her customer (perhaps not seeing the confirmation, having it go to spam), I want to check on this in Wix. I can see in customer management that the booking was made. But is there a way to check if the confirmation was sent - I don’t see it in the inbox for that client? Is there somewhere else I can look?

One possibility is that the customer has booked but as she hasn’t paid (she’s selected a pay offline option by the looks) that this has prevented the booking from sending out joining details? It’s annoying that the status on Wix says ‘booked’ in that case? Could that be it?

2

Good question - you may want to start by checking your automations and when they were last triggered.

For a more detailed look, I would contact our support team as they would know best how to identify what went out and when :slight_smile:

3

OK so I spoke with support and they thought it’s that she hadn’t paid. However, I’ve now learned that she paid using a coupon. It seems that paying 100% by coupon doesn’t mark this as paid. Can Wix look into that?

The good news is that the customer did get the confirmation but didn’t realise the Zoom link was a link?!

4

Haha, Zoom is such a standard part of the ‘new normal’ that now it’s surprising when someone doesn’t know what it is :slight_smile:

I can certainly relay the coupon feedback to the Wix Stores team, thank you!

5

Thanks. It was a coupon used on Bookings.