Hi,
It sounds like you’re going through the account access process, which is an account security process where our support team needs to verify your identity in order to grant you access to content.
Unfortunately, this is not something that can be resolved here. If you are already in touch with our support team, please provide them with any documentation that they are requesting and wait for their reply. Account access is very delicate and requires thorough investigation.
Best of luck, I know this is a frustrating process, but it is very necessary in order to make sure that only you, the owner, has access to your content.