# Wix Multilingual App Not Installing (Wix Studio)

**URL:** <https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621>\
**Category:** Ask the community\
**Tags:** wix-multilingual, question, wix-apps-market, wix-studio\
**Created:** [February 22, 2024, 7:52pm UTC](https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621 "2024-02-22T19:52:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jamesd](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/jamesd/32/13827_2.png) [@jamesd](https://forum.wixstudio.com/u/jamesd)\
**Post date:** [February 22, 2024, 7:52pm UTC](https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621/1 "2024-02-22T19:52:07Z")

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**Question:**  
I cannot add Wix Multilingual to my website, can anyone help?

**Product:**  
Wix Studio Editor

**What are you trying to achieve:**  
To install Wix Multilingual on my website.

**What have you already tried:**

- Multiplte web browsers (Chrome and Safari)

- Clearing my cache.

**Additional information:**  
When first attempting to install Wix Multilingual on my website (on the Safari browser), it was in the loading phase for several minutes and before freezing. I subsequently attempted to quit the browser and Wix Studio automatically attempted to uninstall the app, but this froze also. I suspect the issue lies here, that the app is sort of ‘half installed/uninstalled’.

Upon attempting to add the app on Google Chrome I attempt to add the Multilingual app to no avail, I now click ‘Multilingual’ and nothing happens. Despite clearing cache, logging out / in, and quitting the browser/reopening it.

Any help would be much appreciated! 🙂

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**Author:** ![pamela](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/pamela/32/80154_2.png) [@pamela](https://forum.wixstudio.com/u/pamela)\
**Post date:** [February 27, 2024, 3:41am UTC](https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621/2 "2024-02-27T03:41:07Z")

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Hi @jamesd! Are you still having trouble getting Multilingual added? If so, go ahead and reach out to Customer Care. They should be able to take a deeper look into it. You’ll also be able to track the progress of your ticket through your [Wix Studio Workspace](https://support.wix.com/en/article/about-wix-studio#access-your-customer-care-log).

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**Author:** ![jamesd](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/jamesd/32/13827_2.png) [@jamesd](https://forum.wixstudio.com/u/jamesd)\
**Post date:** [February 28, 2024, 3:36am UTC](https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621/3 "2024-02-28T03:36:53Z")

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Hi Pamela, yes the issue still persists. I will reach out to them, Thanks! 🙂

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**Author:** ![Michael\_Roothans](https://avatars.discourse-cdn.com/v4/letter/m/dfb087/32.png) [@Michael\_Roothans](https://forum.wixstudio.com/u/Michael_Roothans)\
**Post date:** [March 8, 2024, 9:32am UTC](https://forum.wixstudio.com/t/wix-multilingual-app-not-installing-wix-studio/56621/4 "2024-03-08T09:32:18Z")

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Similar issue here, when installing the app in Wix Studio. Prompt: cannot load translation.  
Tried the same with an other website (build in the regular Wix editor) and it works fine.