# Wix PSP Plugin: submitEvent Not Updating Order Status from Pending to Paid

**URL:** <https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946>\
**Category:** Ask the community\
**Tags:** wix-payment-provider-backend, payments, question, code\
**Created:** [November 13, 2025, 7:16pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946 "2025-11-13T19:16:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jamesco](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/jamesco/32/101321_2.png) [@Jamesco](https://forum.wixstudio.com/u/Jamesco)\
**Post date:** [November 13, 2025, 7:16pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946/1 "2025-11-13T19:16:18Z")

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Hello Wix Community,

I’m developing a Wix Payment Service Provider (PSP) Service Plugin and facing an issue similar to the forum discussion: [3rd Party Payment Gateway Integration Nightmare](https://forum.wixstudio.com/t/3rd-party-payment-gateway-integration-nightmare/74747). I’d appreciate any insights or suggestions.

**Setup:**

- PSP plugin is configured and enabled in the Wix backend.

- createTransaction returns a pluginTransactionId and redirectUrl to an external Next.js payment page.

- Payment flow works: the customer is redirected, completes the payment, and the order is created in the Wix dashboard.

**Issue:**

- After payment completion, the order is created in **Pending** status.

- wixPaymentProviderBackend.submitEvent() is called but does not update the order to **Paid**.

**Details:**

- submitEvent is called with:

- submitEvent returns an empty object {} (consistent with the BTCPayServer plugin, which works).

- Logs confirm: “Successfully submitted event to Wix,” but the order status remains **Pending**.

**What We’ve Tried:**

- Adding delays before calling submitEvent to account for potential timing issues.

- Implementing retry logic with progressive delays.

- Verifying the order exists in the Wix dashboard before submitting the event.

**Questions:**

1. Why might submitEvent return successfully but fail to update the order status?

2. Could this be related to a timing issue with the external redirect flow?

3. Are there additional requirements for the transaction object or webhook setup that we might be missing?

**Relevant Logs (Sensitive Data Obscured):**

```javascript
INFO 13:48:28.733 [Jamesco Webhook] Received webhook payload: {
“amountSat”: 10,
“externalId”: “4060ce0e-5d83-4d33-9bf8-c9b08bedab91”,
“paymentHash”: “2c58e4d…da”,
“type”: “incoming_payment”,
“wixTransactionId”: “4060ce0e-5d83-4d33-9bf8-c9b08bedab91”,
“status”: “paid”,
“payment_status”: “paid”,
“invoice_status”: “paid”,
“paid”: true,
“is_paid”: true,
“payment_hash”: “2c58e4d…da”,
“charge_currency”: “USD”,
“fiatCurrency”: “USD”,
“currency”: “USD”
}

INFO 13:48:28.736 [Jamesco Webhook] Query params: {
“wixTransactionId”: “4060ce0e-5d83-4d33-9bf8-c9b08bedab91”,
“currency”: “USD”
}

INFO 13:48:28.738 [Jamesco Webhook] Processing webhook for transaction: 4060ce0e-5d83-4d33-9bf8-c9b08bedab91

INFO 13:48:28.740 [Jamesco Webhook] Submitting event to Wix: {
“wixTransactionId”: “4060ce0e-5d83-4d33-9bf8-c9b08bedab91”,
“pluginTransactionId”: “2c58e4d…da|USD”,
“reasonCode”: 5009
}

INFO 13:48:28.934 [Jamesco Webhook] submitEvent result: {}

INFO 13:48:28.938 [Jamesco Webhook] Successfully submitted event to Wix for transaction: 4060ce0e-5d83-4d33-9bf8-c9b08bedab91

```

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<div class="post-metadata">

**Author:** ![thomasj](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/thomasj/32/30791_2.png) [@thomasj](https://forum.wixstudio.com/u/thomasj)\
**Post date:** [November 13, 2025, 9:44pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946/2 "2025-11-13T21:44:08Z")

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Hi, thanks for flagging this issue.

We have recently received similar reports from other users, so I recommend filing a ticket so we can understand if they are related.

If you haven’t already, file a support ticket with the same information as this post using the following link: [Contact Wix](https://www.wix.com/support-chatbot?&nodeId=e0bd5aa6-d9d8-4627-a981-17dbbb0c78db&referral=discord)

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<div class="post-metadata">

**Author:** ![Jamesco](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/jamesco/32/101321_2.png) [@Jamesco](https://forum.wixstudio.com/u/Jamesco)\
**Post date:** [November 13, 2025, 9:51pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946/3 "2025-11-13T21:51:11Z")

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Yes i opened ticket 26149543

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<div class="post-metadata">

**Author:** ![Jamesco](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/jamesco/32/101321_2.png) [@Jamesco](https://forum.wixstudio.com/u/Jamesco)\
**Post date:** [November 14, 2025, 6:52pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946/4 "2025-11-14T18:52:13Z")

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Hello, all i just wanted to share i was able to fix my order / payment unpaid issue

What solved the issue:  
The fix was: InvoiceSettled should not have a reasonCode. Wix requires the final InvoiceSettled event without reasonCode to mark the order as paid. The combination of:  
Sending 4 sequential webhook events (instead of one with a loop)  
Setting reasonCode: 5009 only for the first 3 events  
Sending InvoiceSettled without reasonCode (the final event that marks it as paid)  
Ignoring legacy webhooks to prevent duplicates

I hope this helps! 🙂

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<div class="post-metadata">

**Author:** ![system](https://sea1.discourse-cdn.com/wix/user_avatar/forum.wixstudio.com/system/32/86885_2.png) [@system](https://forum.wixstudio.com/u/system)\
**Post date:** [December 14, 2025, 6:52pm UTC](https://forum.wixstudio.com/t/wix-psp-plugin-submitevent-not-updating-order-status-from-pending-to-paid/74946/5 "2025-12-14T18:52:38Z")

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Closed on December 14, 2025, 6:52pm UTC

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