Hi @randya ,
They have a custom back end system called the Visual Business. They have a folder on their server that they drop CSV’s into and the system will then read the info and create orders. They receive orders for other customers that are in the same format.
What they want to have happen, is when an order is made on the website then the order notification email is sent to the dedicated email. They receive a CSV of the order attached to the email, the person who receives it can then drop the file into the folder on the server.
If you need any more info please ask away 