I am experiencing an issue with product colour options.
In some instances, when a circular colour icon is selected, the text alongside the icon shows a different colour name.
The first screenshot shows, on the product page:
The brown ‘Rosewood’ icon is selected
The text alongside the circular colour icon shows ‘Black Ash’
The second screenshot shows this product’s colour options in the backed which shows the colour and name are correct.
What could be causing this inconsistency? It appears to be a quite a major glitch?
Hey @Tweak_Marketing ,
That indeed looks like something is up. I would recommend that you reach out to Wix Support team who will be able to assist promptly and get your issue to the correct team.
You can submit a ticket here > Contact Wix
V-Blog
July 31, 2024, 2:14am
3
May you share the page link where this error is happening?
Best regards
@Tweak_Marketing Can you share the link to the product page where this bug is happening? The Wix stores team are asking.
I have contacted Wix support who have replicated the issue and acknowledged this is a bug on the system. Their developers team is now investigating.
