Hi Daniele,
We appreciate the time, effort, and thought that you put into this post! Thank you sharing with the rest of the community.
We apologize for the experience you had while trying to get help and answers for this, we will investigate how we can make that experience better.
We understand how this feature can be really important for the site and shared the feedback with the rest of the team. We do not have an in-house service to build features for users for money. Instead we use our users’ feedback as the the main source for feature ideas and improvements, a vast majority of features that we are releasing and will roll out in the future are based solely on the feedback have been receiving in the past couple of months.
As far as the Image Zoom and Image Thumbnails for the Product Page are concerned, they currently exist in the Classic Wix Editor, but have not been fully implemented into Editor X yet.
Currently, we are in the process of bringing over all the app features and creating new functionality for them along the way! We understand how this feature can be really important and we have already shared the feedback with the rest of the team to implement.
We suggest that if the zoom and Image Thumbnails are needed right away, then you can build the site on the Classic Editor. keeping in mind that currently we don’t offer the option to migrate between the two platforms.
Please feel free to let us know if you have any additional questions or comments.
Thanks,