Animation Effects problems with the Live Website

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,
1

Since a couple of days, I suddenly started having problems with Animation Effects on some elements, but only on the Live Version of my Website. For example, a vertical line configured with a “slide” effect when shown. This effect does simply not work anymore; the line is shown always and immediately (without animation). Important to note is:

  1. This was working perfectly on the Live Website till some days ago, but suddenly (without any changes from my side) not anymore!
  2. On the preview it is still working OK.
    I can only guess that this is a WIX bug probably caused by colateral effects due to code changes or similar. Dear WIX responsibles: I need a solution on this.

I’m quite a fan of WIX’s approach, but I increasingly observe problems which suddenly appear, specially on the live WEB versions and which are definitively not related to client changes. I am an experienced Software Engineer, also specialized on Software Test Automation, and know a lot about unwished side effects due to changes; my experience leads me to think that WIX is not doing enough (or at all?) automatic REGRESSION TESTING to avoid these effects. I’d be glad to hear honest comments on this topic from a WIX representative. Thanks.

2

Are the animations done through Wix Editor or through the code?

If it is through Wix Editor itself, then you are best pestering Wix Support constantly until it is sorted or moved to the correct department so that you can get a suitable reply.
https://support.wix.com/en/article/contacting-wix-support
https://support.wix.com/en/article/contacting-wix-by-phone-3491545

If it is done through code, then please keep posting here until something gets sorted or the Wix Mods reply to your post.

3

Thanks givemeawhisky. The problem seemingly happens only with animations configured through the editor. So I’ve already posted it to the support, as you advice to me. Best regards. Peter

4

@peter-boehm

Hope it gets sorted for you soon :crossed_fingers:

5

Hey Peter,
can you share the code/site sample, that I can take a look and to investigate it more deeply.
Thanks.

6

@alexander-jdanov
Hi Alexander.
Since the problem seemingly only happens whith animations configured through the editor (and not through Code), and according to ‘givemeawhisky’ s advice, I posted this problem to WIX Support a few moments ago. Thanks.

7

@peter-boehm As I understand animation configured trough the editor but the trigger itself from the code - if both are from the editor so @givemeawhisky is right.

8

@peter-boehm

Ignore my post whilst you have a Wix Mod chatting to you, get as much help as you can whilst you’ve got their attention. :wink:

9

@alexander-jdanov
Aha! well in fact the trigger is in code. So, try to explain things more in detail:

  1. element: a vertical line, configured as “invisible at load time” and with a “slide” animation “from top”
  2. In the Code, somthing like:
export function text20_viewportEnter(event) {
    //Add your code for this event here:
    console.log("text20_viewportEnter");
    $w("#Line").show();
}

This mechanism was working perfectly until shortly. Now (Live) it isn’t anymore (although in the preview mode it still does). Today made a test and changed the code, such that I’m configuring the same animation by code and removed the editor animation: this is working OK in the preview and live.

10

@Peter Boehm so yes, it is an existing issue on our end. But we have a workaround:

  1. remove the animation effect from the editor and set it trough the code + change the next line from:
2. $w("#Line").show();

to:

let slideOptions = {
  "direction":  "top"
};

$w("#Line").show("slide", slideOptions);

here is the reference to more options with show() and animations - EffectOptions - Velo API Reference - Wix.com

11

@alexander-jdanov
Thanks Alexander. Exactly that is what I did already, as I said on my previous answer to you. I confirm to you, that this IS WORKING fine.

My worries, mentiones on my first entry on this topic, are of a bit more general kind: I can understand that WIX is in a constant Change/Improvement/Correction process which, on the one hand, brings enormous advantages to users. But this process also brings serious dangers to existing users and user’s customers (and thus, also to WIX itself), if the Change-Management is not perfectionated to the atmost. For example, I think WIX should have an automatic Regression Test Set with a very high coverage of existing functionalities. This way the probability that Change Side Effects are detected too late (by your customers!!), after damage is done, could be diminished considerably.
I’m saying this to you, because I’m experiencing these effects increasingly often in latest time. Each one of these problems, demands big amounts of time and energy, be it trying to find a “bypass” solution and/or on communication efforts with WIX.
I’m taking my time to say this to you, because I’m still a big fan of WIX and would like to keep being it.

12

@peter-boehm I’m totally understand your feelings, we’re working hard to improve the rollout process and to decrease the side effects.

13

It’s 2022, almost 2023, and this issue has still not been remedied. I can say 100% that I will never use Wix to build a site again. So many bugs I need an exterminator to make my site work correctly. I don’t know code.

14

Check if the animation is off in your operating system(like Windows) from settings. I had this issue before. Once I turned animation on, it started working again.