Question:
When a prospect is checking availability, it gets blocked before the confirmation. When they come back to the same room that they were checking, the room is not available anymore.
How to overcome this bug?
Product:
Wix-Hotels
What are you trying to achieve:
Allowing people to book a room that they are evaluating.
To address the issue of rooms being blocked prematurely during availability checks, consider implementing a system where rooms are held temporarily during the booking process and automatically released after a short period if no confirmation is made. Alternatively, use a “soft block” system where rooms remain visible to other users until the booking is finalized. Tracking availability based on user sessions can also help ensure that rooms are only blocked for active prospects. Additionally, real-time notifications can alert users if a room they’re evaluating is at risk of being booked by someone else, ensuring transparency and a smoother experience for all.
If you face further issue would be glad to help you .
Thanks for the answer. Are your suggestions part of the functionality of Wix hotels? You’re saying “consider a system”, I wonder if that means outside the existing app.
In Wix Hotels, the issue of rooms being blocked during availability checks happens because the system temporarily reserves the room to prevent overbooking. However, this can lead to frustration for prospects who are merely exploring options.