My biggest pain point with that - and it’s all fresh, since I just finished writing up a forum post about it 
- was that I felt like going around in circles, since each ticket was answered by a different person, who apparently neglected to read the thread so far, so they kept coming back to the same conclusion I already refuted at least four times.
To me, that just spoke of no effort to actually understand the user’s point of view and as someone who has duties around the same area, that just makes me angry.