Question:
Hi, I want to give both free shipping and discount coupon on my WIX website. However, as soon as we apply the discount coupon, the free shipping disappears and the shipping charges get applied on the total. Please help. From what I have understood, both these can go hand in hand,
Product:
Wix E-commerce
What are you trying to achieve:
I am testing my ecommerce website made on WIX. I am trying to give discount as well as give free shipping to my customers who want to order above a certain value.
What have you already tried:
The above support page clearly mentions that both a discount and free shipping can be given. But it is not working when I am trying it on my site (www.wrapalong.com).
Have you had a response to this? I’m hoping someone will be able to help me - Claude has been tirelessly helping me to resolve the following to no avail!
I want to provide free shipping to those who use a particular coupon promo code that also gives them $45.00 off their order.
Wix support has only been able to say the following to me:
“While the effect you are looking for cannot be achieved using a single coupon, you can use a coupon to apply a discount, then use the Validations Service Plugin to apply free shipping. (Tutorial: Validations Service Plugin)”
I had the same issue myself this morning and I got onto Wix Chat. We worked together to find a solution, and it’s really easy! I’m not sure what your free shipping threshold is, but mine is free shipping for orders over £45. I needed to set the amount to £44.99 for the system to recognise that the order is over £45. I did this in the “Shipping and Fulfillment” section of the Wix dashboard, by going into my UK shipping rules.
Please do let me know if you need any more help at all, I know how annoying these things can be!