givemeawhisky, thanks for responding. I wanted to clarify some of the questions you had asked in your second post.
But first let me address some of the comments in your first post . I am not trying to pass any data between Wix and Jotform . The form is embedded into wix as html iframe. Wix allows us to either simply provide a external URL or copy/paste the actual HTML Code from external source. I chose the former (i.e. URL). Any data the the user enters through this form is not stored anywhere in Wix, but stored into a Google sheet supported by Jotform. For all practical purposes the page is simply a place holder for external form (so that it all looks professional). Like I said before all this worked perfectly for more than a year until last week. and now it only works in Chrome browser but fails in Firefox and IE.
Now coming to your second post questions:
2. How did they get it to work on their end, what browser where they using and did they test it on a live and published website and not just on preview testing? - Jotform support team also have a free wix account in which they embedded my form (same URL link). It was a published site and it works on all browsers.
Also, did they use the exact same form that you are using with the exact same html code and any unique number that is associated with it? exactly URL link. (they are also not copy pasting the HTML Code)
3. So if JotForm support team has access to your Wix account and can test the form and it works for them, so how can it be a problem with Wix if JotForm support have it all working perfectly . What I meant is when they created their own wix site with my form embedded , it works perfectly with all browsers. What this proves is there is something wrong with my Wix account.
4. For 4 and 5, the JotForm html code that you have been given to paste into your site, is it unique to each form that you create and website that you place the html code into it? Like I mentioned every Form has a Unique identifier which is part of the URL. My form Unique id is 81574034684158 therefore the URL is https://form.jotform.com/81574034684158
Does it need to have a unique id number or similar everytime you use it so that the form can pass the forms details for the correct one and not simply getting data that doesn’t relate to anything . So anyone can insert this URL and it displays the form. For example, you can create your own wix page and insert that URL and it will display the form and you can enter the data. The data will of course be stored in the Googlesheet attached to the form. Once again note that we are not inserting actual html (we actually tried that option as well, but result is same)
If they are the same, then JotForm have simply tested your code on their site, deleted it and then transferred it over to yours, so that it is only unique to your own site.
So, when you go duplicating it and using the same code on another website, you are then using a code that should only be used one time only. I didn’t quite get this point. But let me explain what I requested Jotform support people to do.
(a) They created a Wix Site called “jotformtesting” on their wix account, that has embedded URL
https://form.jotform.com/81574034684158 . This was working perfectly.
(b) Transfer the “jotformtesting” to my own Wix Account. The embedded URL stays intact as https://form.jotform.com/81574034684158
(c) I published “jotformtesting” from account and tested it - works perfectly in all browsers.
(d) Now I wanted to make changes static pages of “jotformtesting” so that it looks more like my site. So instead of changing “jotformtesting” site directly I duplicated that site and called it “SBVA_Registrations”. The embedded URL stays intact as https://form.jotform.com/81574034684158
(e) Now even before I make any change to SBVA_Registration site, I test it and it does not work anymore!! (Form display and functions are all good, except that when Submit button is pressed it goes into hang instead of opening a Paypal screen)
Once again what this proves is there is something wrong with my Wix account. Wix Help desk kind of passed the buck and said talk to Corvid
Hope this throws some additional light. Greatly appreciate any help as soon as possible. This is holding up our registration process!!