Favicon on Wix Partner Programme

Hi, I am trying to update the favicon on editor X for my client’s website and it is not letting me do so. Every time I try it says that you must be on the premium plan to add a favicon.

If I click “Upgrade to a Premium Plan” I get a message saying “Partner package plans can’t be upgraded” and I just end up in an infinite loop.

We are on the ICON Plus plan, so surely the Editor X Boost package lets you do this.

Does anyone know how I can get around this?

Hey Leon, I recommend reaching out to customer care and speaking with an agent so they can further investigate.