Gallery problems

Ask the community
,
1

Hi there,
If we have a gallery that is connected to the database, then it’s not displayed correctly.
For example https://www.unidraft.com/projects-en

This problem appears for the second time in recent days.
I already sent a message to the support team about this.
Ticket ID. 491950210

1 Like
2

Hi Eugene,

can you please share more information about the issue? a common issue is the difference between the data in your development db collection and your live collection, maybe that will explain that?

Shlomi

3

Hi Shlomi,
Thanks for the answer.

I’m sure that the possible difference between the data of Sandbox and Live doesn’t matter.
This bug is also observed on another website:
https://wixmanns.wixsite.com/metateks/mini-loaders-production
https://wixmanns.wixsite.com/metateks/excavators-production
In the above references, different collections of databases are used.

4

Hi there,
Can you say something new about my problem?

5

Hi Eugene,

i am looking in your website for projects-en and and projects-en collection.
can you please point me to the specific problem you refer to? what do you mean by not displayed correctly?

thanks,
Shlomi

1920×1183 461 KB

6

Hi Shlomi Shemesh,

Good day.
I hope you can also look at this post ----> https://www.wix.com/code/home/forum/questions-answers/how-to-insert-a-data-in-two-collection-from-a-form

I really need this to be done.

Thank you,
Geo

7

Hi Shlomi,
Let me show you the example of the website
https://wixmanns.wixsite.com/metateks/excavators-production
(the problem is the same, but on this example it will be easier for me to identify it)

I have a gallery that is connected to the database.

1920×974 238 KB

I set the height of the gallery 385, rows = 10.

If I click the prewiev - the gallery occupies a height of 385, it does not scale in height. Previously it worked.
(the gallery contains 2 rows, and the height has not changed).

1920×974 149 KB

Yes, I can set the number of rows = 1, but I don’t need a “show more” button

1920×974 170 KB

If there are more items in the database, then we get the following
https://wixmanns.wixsite.com/metateks/mini-loaders-production
https://wixmanns.wixsite.com/metateks/front-loaders-production

This is relevant for different types of galleries, for example
https://wixmanns.wixsite.com/metateks/mini-loaders-gallery

https://www.unidraft.com/projects-en has the same problem.

8

Hi Eugene,

so the issue is with the galleries ui, not the data, db collection etc right?
if so, let me try to raise it with someone from wix code support or FED Engineering in Wix, and ask them to further look into this

Shlomi

9

Yes, I don’t think there is a problem with data or collections. The problem is observed on different websites. And on the website https://wixmanns.wixsite.com/metateks/ I use 18 collections of databases. I can’t imagine the situation so that I could repeat the error 18 times in a row (if the problem is in the Wix Code).

I already contacted the customer service. Ticket ID. 491950210
But I would be grateful if you could somehow speed up the process of solving the error.

A similar error is observed on all websites, including the example Wix Code
https://www.theplantlibrary.co.za/shrubbery

10

Hello Eugene,

The issue is being handled by wix support and is unrelated to wix code.
Please follow up the case in the support ticket.

Thanks.