How do I add a link to open Wix Chat directly from a page?

patrick · October 22, 2019, 9:42pm

I’m not sure if this is something you can already do but, being able to have a link to the chat box so it opens when the user clicks it would be great. I know you can use automation to open it but there isn’t automation for clicking a button.

Basically just want to have it on a contact page with a link under the ways people can contact us and when the user clicks live chat, it opens the chatbox. Doesn’t have to send a message to them.

#FeatureRequest

sheyla · October 23, 2019, 11:06am

Ooh so basically a trigger when someone performs an action on the site that will open the chat? Sounds like an awesome #FeatureRequest. Thanks for submitting!

patrick · October 23, 2019, 5:10pm

Yeah! You could link it to other events or actions that a user might do but in my case, I just want to have it open when they click it under the ways to contact us.

Another thing that would be cool would to open the chat box on certain pages. So if they land on the contact page, the chat box opens or something. And if they land on the thank you page after checkout, automatically open and send a thank you message.

sheyla · October 23, 2019, 5:51pm

@patrick I love all these ideas! Thanks so much Patrick!

miriamdorsett · September 20, 2020, 6:34pm

I was looking to do this with a button today. Would like this #featurerequest

stevenjose · September 21, 2020, 12:16pm

Thank you for your feedback Miriam.

Lukas_Ziegler · November 14, 2024, 1:52pm

+1 from my side, I’d also like to have this functionality. Please notify us once this feature is available.

noahlovell · November 15, 2024, 4:26pm

Have you explored the Chat Button in the Wix Editor? It should open the chat window when clicked.

There’s also the option to use code:

$w("#wixChat1").maximize()

You’d need to add it within a trigger and then customize to your needs, but hope this helps