How to Report a Bug

The Velo Forum is a space for you to have technical conversations, share examples and tutorials, and get assistance with coding questions.

If you think you’ve encountered a bug while working in Velo please report it directly to the Velo team here: Contact Wix

If you think Wix is missing an important feature then you can request and vote for the feature here: Product Roadmap

When reaching out to the Velo Product Support team by following a flow described above, a ticket is automatically created in our system.

Make sure you are logged in to the account in question before submitting a ticket. This way, you will receive a reply to an email address associated with your Wix account.

All requests related to Velo are currently handled via email. This allows our Experts to thoroughly troubleshoot the issue and provide a detailed solution.

In order for us to be able to investigate your request, please provide as much of the following information as possible:

  • The site name

  • The site URL (if published)

  • The page name in Editor where the issue is occurring

  • The page URL (if published)

  • The element(s) which you are having trouble with

  • The problematic part of the code

  • A detailed description of the issue

  • The desired vs. expected behavior

  • A screenshot (or a screencast) of the issue