I need edit access to a WIX customer site

Question:
I’m taking over editing a client’s WIX website. The original developer is no longer available. How does the client and I regain control for edits?

Product:
???

What are you trying to achieve:
Access and edit an existing WIX website.

What have you already tried:
The client does not have access to information.

Additional information:
None

From settings, inside Roles and Permission. The original owner can give you the access