I’m having trouble with
connecting the accounts/billing team to resolve the issue. Domain renewal was due on october 31 2025. I renewed it on october 1 2025 . Now the status of the domain says that the domain was expired on jan 1 970. How is that possible?
It clearly shows that there is dome billing error on the wix side when it comes to dates.
I have submitted all the necessary documents such as invoice, email confirmation, debit from my bank account etc. Yet, to receive a message from their Advance domain team. My website is down for over 5-6 hours.
Interestingly, I recognize January 1st 1970 as the Unix Epoch so I wonder if there was an error during the renewal. If you want to check the expiration date of the domain, you can use tools like whois to see the status and expiration of the domain.
Thank you. yes, it looks like “unix epoch glitch”. Surprisingly, the support team is taking forever to identify and resolve this issue. I wonder why. They don’t even communicate to update on the status. Meanwhile, i’m having a hard time to explaining my clients why they are unable to access their account. On top of it, i’m loosing new orders. I just hope that they will solve this issue ASAP.
I believe it’s been escalated to the appropriate team and they should reply once they have more information or if they require any information from your side.
I’m hopeful as well that they can get this sorted quickly.
I’m not sure. They say that their advance domain team is looking in to this issue. But i have not received any confirmation from their side. I’m still waiting to get this sorted out. I’m really surprised that a company of the reputation and size of Wix is taking so much time to resolve this issue. That too in this time of technical advancement. 25-30 years ago, this amount of delay was normal. I really do not have words to explain my frustration…i have been reaching out to their customer care every 8-10 hours but i receive the same reply saying that i shoud wait for their email. They are also not sure i guess…
This issue is not resolved yet. I’m not sure if the customer care agents have escalated this issue to the correct department or personal. i have been calling them twice a day. Everytime i get an assurance that it will be resolved soon. Is there a direct number to reach to the billing department? Any help in this matter will be appreciated.
Hey @noahlovell Thanks for your response in this matter. Finally i received a message from the wix customer care team. But it only states that they are working on this issue and that they will reach when they have a solution. Hope that they do so quickly. What really surprises me is that, everyone is aware that it is some technical glitch at wix. They have all the proof. I’m sure, they could have verified and fixed it manually. Yet, they are passing the bucks from one department to another. It has been over 4 days since my business is down. My clients are unable to access their assets. Being a small start up, we are loosing revenue and opportunity. Which is a lifeline for the business. I have no means to reach out to the concerned department directly. If you could help in reaching my message to them, i would greatly appreciate. Thanks
Hey @noahlovell Any update on this? Please help me in this matter. It is almost a week since my business is down. For a early stage start up like us, such situations could be the end of the road.. Please help me to reach out to the highest authority. We have already lost lot of revenue, customers and opportunity..
I do understand the importance here, and I’ve already reached out to the relevant teams to investigate - which they’re doing
A little update, the issue appears to have happened on the side of the domain registrar, rather than Wix. The team have contacted the registrar for resolution, and we’ll update when we have more info.
Appreciate your patience, good luck with startup 