Question:
Why did the Order Approved webhook stop sending custom fields from the checkout?
Product:
Wix Stores - Checkout & Order Webhook
What are you trying to achieve:
I have a store that sells digital products (eSIMs). In the checkout, I added two fields:
- A checkbox that, when selected, unlocks a text field where customers can input their eSIM number if the purchase is a recharge.
- I need to receive these fields via the
Order Approvedwebhook so I can process recharges correctly. When a recharge order is received, I only purchase the data plan and activate it on the eSIM number provided by the customer.
What have you already tried:
- I verified my webhook setup in the Wix dashboard.
- Checked recent changes or announcements on the Wix platform to see if there were updates regarding webhooks or custom fields.
- Tested new orders but noticed that the payload no longer contains the custom fields.
Example of the payload that was working until September 26th:
json
Copiar código
"extendedFields": {
"namespaces": {
"_user_fields": {
"numero_e_sim_1": "89431081645000126017",
"form_field_caa4": true,
"telefone_9b18": "554899910000"
}
}
}
Additional information:
Until the 26th of last month, the webhook was working perfectly and sending the custom fields. However, after that date, the fields stopped being included in the payload, causing issues with processing recharges. I need to know if this is due to a change on the Wix platform or if there is another way to receive these custom fields.
