Question:
I have a payment made by the customer using the pay pal option. The customer contacted me because they never got a confirmation but the products cleared from their cart. The customer sees the payment in PayPal but I do not. The payment is has been stuck in pending status for several days. Pay Pal has no record of the transaction. The customer then redid the payment
Product:
Pay Pal payment button
What are you trying to achieve:
The transaction is stuck in payouts with a status of “pending” the refund button is disabled. I need the payment to process. I already fullfilled the order since the customer contacted me about the issue directly.
What have you already tried:
I checked with PayPal and they have no record of the transaction even when I give them the transaction number.
Additional information:
I have been able to successfully transact with pay pal on other orders in the last few days.
