Subject: Customers Receiving “Currency Not Supported” Error on web Site
We have a customer reporting an issue during checkout. They’ve tried using multiple credit cards but keep receiving an error message stating that “the currency is not supported.” The customer is using our US site, and we regularly receive payments from other customers in the United States without any problems.
Could you please investigate why this issue might be occurring and provide guidance on how to resolve it? Ensuring that we can accept payments seamlessly from all US customers is critical for us.
Thank you for your assistance!
Best regards,