Text size doesn’t match in landscape mode on mobile

Ask the community
1

Is anyone else having an issue where the text size varies even though they are set to the same size?

Originally, I had the text set to scaling but even setting this to one fixed size doesn’t resolve the issue.

This only happens when the site is live and when viewed in landscape mode on a mobile. Any ideas?

2

Hi Paul,

Maria here from the Editor X team. Did you manage to resolve your issue?

Changing the value of the text sizes from a lower breakpoint (e.g. tablet or mobile) breaks the text scaling across breakpoints, could this be the issue?

If you continue having this problem then the folks on our support team should be able to assist directly. You can find them here: editorx.com/contact

Thanks again and best of luck.

Maria

3

Hi Maria,

Unfortunately, the problem is still not resolved. I spoke to support over 3 weeks ago and the issue has been escalated to the developers.

Sorry not sure what you mean by changing the value of the text sizes from a lower breakpoint breaks the scaling. I thought this was fixed so you can set ‘text scale’ for each breakpoint you set without it breaking?

For example:
Desktop - Text Scale range 30 - 20px
Tablet - Text Scale range 25 - 15px
Mobile - Text Scale range 20 - 10px

4

Hi Paul,

Could you please upload some screenshots of the issue, and in addition if you can add the url of your published site (if its more comfortable for you, send it to hi@editorx.com ), so we can further investigate the issue.

On that note, I think your issue might be that you did the actual setting of the text scale, on different breakpoints for different texts and thats why you are getting differences in the “same” text scale. setting text scale actually depends on what breakpoint you are in - for example If you try setting a text scale while on desktop breakpoint and then go to tablet and set the exact same text scale you are actually creating an override and it will not be the same scale because now the top value of the scale is referencing a different screen width.

I hope my explanation will help you solve your issue.

5

Hi Ido,

Thanks for looking into this for me. I’m just sending the screenshots etc to the email address now.

Many thanks,
Paul

6

Hi Ido,

I replied to your email yesterday but didn’t hear back. Just wanted to make sure my emails aren’t going into your junk mail again?

Thanks,
Paul

7

Hi Ido and the Editor X team,

After your initial post and email with the offer to help I have heard nothing. The silence and lack of support is very frustrating.

I would really appreciate it if someone could reply to my emails.

Thank you

8

Hi Paul,
I wrote you an email on the 18th of November.
I’ll send another one today. Let me know if you get it.

9

Hi Ido, I got your email thank you and have just replied.

I did reply to your email on the 18th. Then sent a follow up email the same day. I also sent emails to you on the 22nd and 29th. Sounds like you’re not getting any of them?

You mentioned in your original email that my email went into your junk folder so I wonder if these are going missing for the same reason.

Could you please check.

Many thanks,
Paul

10

Yes,
I see it now it got to my spam.
Answering now.

11

Hi Ido, Can I just check you got my emails last week? I wonder if they are still going to your spam folder.

Thanks.

12

Hi Ido, not heard back. Just wondering if my email replies are still going into your spam folder?