Two Cookie Consent Banners

My dashboard noticed me that my site runs two different cookie banners. One is an ancient app, now removed from the Wix app market, called Cookie something. I deleted that app when Wix introduced the new Cookie Consent Banner. I set up the new banner and here I go: TWO cookie banners running. I cannot remove the old one as I do not find it in Editor. Anyone else has this problem? Thank you.

This is very odd. If you’re unable to find it, I recommend contacting customer care. They have tools that can help you resolve this problem.

I did. No answer for now. I was hoping somebody here already had and solved that issue.

Hi @ovidiup76 . Do you mean the Cookie Alert Popup? It’s been retired which is why you may not see in the App Market.

Make sure you are deleting the app from all places: https://support.wix.com/en/article/deleting-apps

If you’ve already reached out to our customer care team, they will be able to assist you further, it may just take a bit of time :slight_smile:

@sheyla , I never had the chance to delete it, I used it and was happy with it until it was removed from the Wix market. From that moment, I was unable to delete it and activating the new Wix banner cookie only resulted in having 2 simutanoeus cookie bars active!

Very strange! This definitely sounds like a case for our customer care team. Let us know what happens :slight_smile: