Unable to Login 2-Step Vertification

Hello there,

I am a Wix Partner and I am unable to log in my Wix account because I don’t receive any vertification code to my phone number. I have tried to contact Wix support, but I can’t reach direct line because I can’t login with my partner account. Please, I need quick help.

Looking forward to hearing from you.

Best wishes.

@brett @stevenjose @noahlovell

Hey :wave:

I’m sorry to hear that, and hope that your issue get’s resolved.

I am very flattered, but I don’t work for Wix so won’t be of much help in this situation.

My advice would have been to contact Wix support.

I might be wrong but you might be able to contact Wix without being signed into your account, not to sure though.

@stevenjose and @brett will be the best people to help here.

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Thank you for your quick response. I am not able to contact Wix support without any mail information because I can not log in to my account.

The vertification number is true but I can not get any vertification code to my phone number.

You will need to verify your account if you lose all ways to access it. :frowning:

[Recovering Your Wix Account | Help Center | Wix.com](

Recovering Your Wix Account | Help Center | Wix.com)

Follow this guide and you should be okay! Good luck :slight_smile:

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Hello there,

I have tried these steps and I filled out ownership verification form. These step only resets the account password and I already know my account mail, password or phone number. When I try to log in, it still wants phone vertification code that doesn’t send.

Hello Isabel,

I understand your frustration and would like to get you back into your account ASAP.

To resolve this please email accountrecovery@wix.com with account email address stating you are not getting the SMS tied to 2FA.


Thank you so much for your interest and efford. I sent an email with account email address.

Waiting your help, appriciated.