Members constantly send messages to the support section saying they want to delete my account. Why did Wix not offer such an option? This is only available in the Wix branded app.
Hi, lukkchat !!
I’ve had some questions about that myself … but by referring to the link below and creating a “Delete Account” button, users should be able to delete their accounts at their own discretion.
https://dev.wix.com/docs/velo/api-reference/wix-members-backend/members/delete-member
https://dev.wix.com/docs/velo/api-reference/wix-members-v2/members/delete-member
Deleting an account depends on the site’s specific implementation
Some sites remove the record entirely as if never existed
Some sites still need to retain things like comments or messages, effectively renaming the member to “deleted member” and setting it inactive
To just allow a built-in functionality for all sites using the members module would result in many things going very wrong
Hence, whatever functionality you need for members to remove themselves, you can code and relatively easy
I see. Earlier, I refrained from stating this explicitly to consider Wix’s circumstances, but my understanding is that including a default account deletion feature would make Wix too accountable if something goes wrong, so they avoid it as a precaution against complaints. Since Wix is a globally available service, providing a solution that complies with all international laws is likely a challenge, which I believe is another reason.
Therefore, the design and responsibility for account deletion are likely entrusted to site administrators. This means that it is possible for site administrators to design and implement an account deletion feature under their own responsibility.
Additionally, as Dean Ayalon clearly explained, there’s also the issue that the meaning of “deletion” varies depending on the site. For this reason, the definition of “deletion” and the freedom to design the deletion feature are entrusted to the site administrators. Probably.