Wix Events and Ticketing platform

Ask the community
1

I’m having trouble with
payments in Wix Studio. I’m using Wix Events and ticketing platform and chose to “pass the ticket service fee to buyer”. Context: we marked the ticket price as Rs 300, and 2.5% (Rs7.5) was added as the ticket service fee. But after the registered person pays, the entire 307.5 is getting deposited in our account. So, where/when exactly will this 2.5% be deducted by wix studio from us…

Working in
Wix Studio (Wix Events and Ticketing platform)

2

This article has more info about the Wix Ticket Service Fee - Wix Events: About Wix Ticket Service Fees | Help Center | Wix.com - if it’s not following what you’re expecting, I would recommend opening a ticket with Customer Care who’ll be able to advise best about what’s happening :slight_smile: