wixUsers.promptForgotPassword(); not working

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,
1

Hello, I am working on a website that has a custom registration login area as lightbox. The forget password function is not working.
[code|

import wixUsers from ‘wix-users’;
import wixData from ‘wix-data’;
import wixLocation from ‘wix-location’;
import wixWindow from ‘wix-window’;
import { session } from ‘wix-storage’;

var userId, userEmail;

$w.onReady( function () {
//TODO: write your page related code here…
});

export function button2_click(event, $w) {
login();
}

export function password_keyPress(event, $w) {
if (event.key === “Enter”) login();
}

export async function login() {
$w(“#textFail”).hide();
let email = $w(“#email”).value;
let password = $w(“#password”).value;

wixUsers.login(email, password) 
    .then(() => { 
        console.log("User is logged in"); 
        wixWindow.lightbox.close( **true** );

let siteEventPageUrl = session.getItem(“siteEventPageUrl”);
console.log(siteEventPageUrl);
if (siteEventPageUrl) wixLocation.to(siteEventPageUrl);
else wixLocation.to(“/events-wix”);
})
. catch ((err) => {
console.log(err);
$w(“#textFail”).show();
});
}

export function textForgotPassword_click(event) {
//wixWindow.lightbox.close();
wixUsers.promptForgotPassword();
}

export function button14_click(event) {
//wixWindow.lightbox.close();
wixUsers.promptForgotPassword();
}

export function close_click(event) {
wixWindow.lightbox.close( false );
}

[/code]
The site url is https://winebrennerdesigns.wixsite.com/kindcraft

Does anyone know why the code is not working? Thank you in advance!
Melissa

2

Hello Melissa,

It seems that you are calling that promise without resolving it so it does not finish. To fix this just simply chain a . then() to it so that it can be resolved, like so:

wixUsers.promptForgotPassword()
    .then(() => {
        //Runs if successful
        console.log("Password reset submitted");
    }).catch((err) => {
        //Runs if there is error and displays the error
        console.log('error: ', err);
    });

Hope this helps,
Majd

3

@mqumseya thank you for your response. The solution you provided does not work. Please advise on how to fix this problem. Thank you.

4

Hi Melissa,
Can you please provide a link to your site and specify the name of the page so we can inspect?
Roi.

5

Hi Roi, Please note that the Client Site had to go live on 9/27/18 so I made a workaround for the forgot password. I put a white box and new blue text link to a password reset form. The form goes to me then I manually have to delete the member from the member list, send the user a message with a link to resubmit the New KindCraft Member form.
The website is https://www.kindcraft.org/
When a user clicks on RSVP button on home page, Log in button on footer, or Sign up button on the Get Involved page, the LOGIN lightbox opens. LOGIN Lightbox: User has to “Become a Member” and fill out a custom registration form to get their username and password. After submission of form, the site redirects to the specific eventURL that the person started from or it takes them to /events-wix main page. This redirect was working until I went live. Now on the Get Involved page when a user logs in it does not redirect to the /events-wix page.

6

Roi, I created a copy of the site and moved the workaround so you can see that nothing happens onClick with forgot password. https://winebrennerdesigns.wixsite.com/website-56 Thank you!

7

Has anyone figured out a solution to wixUsers.promptForgotPassword(); not working ??

8

I THINK the api for the PROMPTS is broken. I had code that has been working for months that used wixUserLoginPrompt. Yesterday it stopped working. the API simply does not run! see my post:

I ended up coding a workaround for my problem…

9

@ Melissa Winebrenner

I believe you have to create a members area on your site before it will work. Even if you do not require a members area you still have to create one in order for forgot password to work.

10

@mikemoynihan99 Thank you for your reply. Unfortunately, I do have a members log in. It is set to customized form and links to a lightbox.

11

@melissa-1

To add a Member’s Area:

  1. Click Add on the left side of the Editor.

  2. Click the Members tab.

  3. Click Add to Site .

12

Has anyone figured out a solution to custom registration form and the wixUsers.promptForgotPassword(); not working??

13

it works it’s been working on my site for the last 2 months without issue

14

@mikemoynihan99 what is your site URL?

15

@mikemoynihan99 you are right it does work! I tested my site and it works. Thank you!

16

What was the solution? I am having the same problem

17

@rustyaadams

Please add a new post rather than bumping up an old thread from 2018.

Old thread being closed.

Forgot Password works fine.

import wixUsers from 'wix-users';
import wixLocation from 'wix-location';
import wixWindow from 'wix-window';

$w.onReady(function () {
 $w("#forgotPassword").onClick( (event) => {
    //wixWindow.lightbox.close()
   wixUsers.promptForgotPassword()
   .then( ( ) => {
   //
   } )
    .catch( (err) => {
 let errorMsg = err;  //"The user closed the forgot password dialog"
    });
 });
});

export function loginButton_click(event) {

 let email = $w("#email").value;
 let password = $w("#password").value;

 wixUsers.login(email, password)
   .then( () => {
     console.log("User is logged in");
     wixLocation.to("/account/my-account");
   } )
    .catch( (err) => {
     console.log(err);
     $w("#errorMessage").expand();
   } ); 
}