Ability to add scroll effect no longer available in Classic Editor?

Question:
How can I add a background scroll effect to a strip in the classic editor? I noticed yesterday that the strip on my homepage developed a new problem. When viewing it on mobile, the image was very “zoomed in”, despite making no changes to my home page for a long time. I tried to rebuild the strip, but now I’ve noticed that I can’t add a scroll effect. The button seems to have broken.

Nothing happens when this button is clicked. The menu doesn’t open. It’s the same on all of my sites.

Has something changed on strips? Or are scroll effects no longer available?

Product:
Classic Editor

What have you already tried:
Google Chrome, Edge and Firefox Browsers. Cleared the browser cache. Everything I can think of.

I think it’s related to this Known Issue - Unable to Open Background Scroll Effects for Sections and Strips | Help Center | Wix.com :slight_smile:

Worth following it to be notified once it’s resolved

Apparently the above issue is resolved now, but I have noticed a likely related issue which started around the same time, and is of grave concern:

Across all the sites I designed, any element which has a scrolling effect applied, whether it be an image/video, strip, image in a column, or shape dividers, since around 1-2 weeks displays a coloured bar along its top (in its selected background colour, or white if none was selected, shading, or an image background), which becomes part of the scrolling effect at the top, pushing the image down somewhat.

Interestingly this error does not show up under Preview, but only on the published site, and only on non-current versions of Chrome. One can of course simply turn off the effect on all effected elements to avoid the error, but this is significantly downgrading the design!

Needless to say, this very visible error affects a HUGE number of users, as most of us have been using scrolling effects in the Editor, and a HUGE number of site visitors, as many of us do/can not always remain on the latest version of Chrome.

I understand that new features will be optimised to work with the latest versions of chrome, but Wix, pls maintain existing functionality, to not sabotage years of work of Wix users.

After contacting the Wix helpline which wasn’t very interested in the subject, I’m now trying to figure out how I’m going to explain this to a decade’s worth of design clients that their sites aren’t displaying correctly anymore… and what am I going to do for them about it?

Can this issue be escalated here?

Thanks for any input, direction or advice!

Have you tried rebuilding that element from scratch?

Yes I have, to no avail :frowning:

Hi Noah,
Do you have any idea about this important issue described below?

I’m not aware of any currently reported issues that are related to this.

I saw the URL in the screenshot above, and am unable to replicate. (Tried across browser versions, and various browsers like Safari and Chrome).

Is it still happening? Do you happen to have the ticket number for when you tried reaching out to Customer Care?

Support didn’t provide me with a ticket number as they took it down as “Feedback” :frowning: rather than as a support case.
Maybe it’s only happening in older versions of Chrome older than, say, a couple of years old? I wouldn’t know though, my version is 103.0.5060.134 (Official Build) (x86_64)
A client who is using an older Chrome version is reporting seeing this as well.

It’s happening on every single site I have designed in the past decade, but I can only attach one screenshot at a time here.
How can one find out how many people are affected by this??

Ahhhh - a browser version a little older than I originally tested.

Just tried an online tool that gives different browser versions, and am able to replicate.

Gonna open a report :slight_smile:

Oh that’s great news, thank you so much.
As I see this error in all my sites, have you been able to replicate it on all different sites as well? Maybe only those created with the Editor (Not Studio, Velo etc)?

How can I be updated about any proceedings?
Thank you again <3