Never. Not only does Wix not care enough about our businesses to make such a simple, fundamental and basic necessity an available function, but they have absolutely no idea what they’re doing. Have you ever contacted their ‘support’ center? It’s a joke. I’ve had to speak with them SO many times and never ONCE have they resolved any of the issues or offered reasonable solutions to the problems that their interface is plagued with. Wix is the antitheses of professionalism when it comes to any sort of functionality in making our sites function to today’s standards. This operation should have been implemented long before Wix even got off the ground. It’s laughable that this oversight still exists and we had to create a forum thread that has lasted over a year to try to get this resolved. A complete disgrace to the hard earned money that we shell out to them. Such a waste.
@martymartyr1 Honestly, I love Wix sometimes, but I have to agree on this. It is ridiculous that this is not ready yet, and I have had MANY MANY occasions where I had to contact support for nothing but hours on the phone or writing e-mails in order to get a “we are looking into this”, which obviously, I never got a response back and had to find a work around myself to a problem that should not even exist. This should really be a priority. There is no doubt about it. yet, it is still not available…
Can you make a sample site with this code? I have tried every way to get it to run without luck. Thanks!
I think one of the issues is that the user can have multiple orders. That makes it complicated because the user cannot toggle between orders. I’m trying to work around that by updating the user’s row in the collection instead of inserting the information. But have not been able to figure it out.
Hi, I work as a product manager for Paid Plans. I want to assure you that we are working on My Subscriptions on Members area for Paid Plans. We just had to release some related features before we implement it later.
If you want to discuss My subscriptions personally, please drop me an email to antanasd (at) wix.com.
It would be good to know when this will be ready. we are holding off launching our subscription site via wix as we dont have the man power to deal with account changes manually. This really should have been a no brainer when building this function. Customers these days expect to be able to cancel their membership, especially if we are offering a free trial.
Hi Antanas,
Thank you for the update. We are currently canceling subscriptions manually and are willing to do so until Wix launches the “My Subscriptions” area. (Also hoping clients will be able to change their subscriptions through this area as well). Do you have an estimated time frame on this launch? Our policies will change based on your timeline so any guidance would be appreciate.
Thank you kindly, Kelli
May 11 and we are still waiting for this key features that will improve tremendously this paid plan thing. Come on Wix! “My plans” in members area with plans, links and cancel button would be amazing. Also would be amazing the if we could customize the thank you page and the checkout page without code too. We are asking for this more than a year! You can do it! best wishes for all of you!
Yes, I was very upset to find out today that a customer cannot cancel on their own without contacting me to do so. Not efficient if you plan to have a lot of members
I am also waiting. My jaw dropped when I realized this feature is not available. It doesn’t give my customers a feeling of security. Would you sign up for something that you have no power over to cancel? Please make this possible ASAP.
Hi,
Thanks for your feedback.
I’m happy to share with you that ewe started to work on having this ability for members.
We’re planning a whole solution for members to see their subscriptions and do actions on them- cancelling for example and more.
We’ll update!
@antanasd
Also, we made an easier example how to create custom My Subscriptions page with Corvid to view and manage subscriptions for members (including cancel) here https://docs.google.com/document/d/1-kWuW6dyH42dz6x4Pq3z58wdiZWEWKXfhckB_lcOL9c/edit?usp=sharing.
Hope that helps.
Is there a projected completion date for this function? Seems crazy to me that this doesn’t already exist.