Question:
One of the many things I USED to love about Wix was the business number function. This feature is crucial, I repeat CRUCIAL to my business, as I have a number of instructors who rely on public transport to get to our classes. So, having the ability to send a custom text message ('Hay guys - running 5 minutes late) (or “Uh oh - last minute cancellation as I’ve hurt myself, etc”) is beyond important. Now, not only is the Business number fuction no longer available in the UK (Thank goodness I have one of my websites ‘grandfathered in’ on the old feature, but Wix seems to be forcing these pre-determined automatic text messages on us, and charging handsomely for them.
Sure, it;s great to send reminder texts about appointments, but the ability to ACTUALLY COMMUNICATE with clients is essential. It has me searching for outside solutions/platforms.
Product:
All of them
What are you trying to achieve:
I need to be able to communicate IN MY OWN WORDS with my clients, via text message. This could be because we need to adjust timings or there has been an emergency of some kind with my teachers. Pre-programmed reminder messages are fine but not essential. Being able to reach all clients booked into a particular session in the case of a last-minute chang IS.
What have you already tried:
I have the Business Phone add-on for one of my websites, but it’s now not available for my other website because I"m in the UK. And the existing feature that I have has suddenly started limiting my messages to 160 characters so I have to sometimes send three or four. But at least it works on the one site. I have NO way to communicate with my clients on the other site. It’s terrible.
Additional information:
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