I am not understanding the need for both badges and labels. Couldn’t just one serve the purpose of organizing and assigning roles, etc.? For example, when a contact is created a label can be assigned. Why can’t that label be the primary way of filtering, assigning roles, etc when that contact becomes a member? Why did badges seem to replace labels once they are a member? I am sure there is a reason why contacts have labels as their primary way of grouping and members use badges for grouping and permissions but I don’t get it. Can someone help me understand? Until I understand this I feel I am misusing or ineffectively using the labeling and assignment system in Wix’s/Ascend’s CRM.
Why it matters to me-> Users access and engage with my site first as contacts. They get labeled for communication and ID purposes. When they later become members I have to assign them badges mainly because I want their badge (aka label) to show to other members and so I can find them as a group on the app by badge (but their original contact label would have worked if it was visible on the app, etc.).
I am looking into coding that will assign badges (that match their labels) when contacts become members but I can’t help but wonder I am patching something that is being misused in the first place?