Banned Marketplace

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1

Has anyone experienced getting banned from the Wix Marketplace? Were you able to retrieve your account?

#marketplace question partners

2

Yes, unfortunately, some users have reported being banned from the Wix Marketplace. There are a few possibilities:

  • Wix Marketplace Policy Violation: Wix has Terms of Use outlining what’s not allowed. Violating these terms, like copyright infringement, can lead to a ban.
  • Inactivity: According to Wix Studio’s Partner Guidelines (Wix Studio: About the Partner Program Levels and Benefits | Help Center | Wix.com), being unavailable for over 90 days or not completing projects within a year can lead to profile removal.
  • Technical Glitch (Less Likely): While less common, it’s possible a technical issue might be causing the problem.

Here’s how to find out more:

  1. Check Your Email: Wix might have sent a notification explaining the ban reason.
  2. Contact Wix Marketplace Support: They can clarify why your account was banned and if there’s a chance to recover it.

Recovering a Banned Account:

Wix’s decision is final, but depending on the severity of the violation, there might be a chance for reinstatement. Explain your situation clearly and professionally to Wix Marketplace Support.

3

Thank you so much, I reached out to them and they are currently investigating the matter. Really hoping for a positive response and they do not provide specific reasons for the ban. This is my only source of income so it’s depressing.

4

Hello Generation wix

I also faced the same issue, Do you get any response from them or is your issue resolved

5

They took it down permanently and no longer responding to my messages. But there’s this one client, that decided to cancel his project and thought our agency was a scam, he reported us to Wix due to the IP I used when I had a meeting with him, I was out of the country btw. I also informed my success manager beforehand that I will be staying to this country during the pandemic. I also got pregnant so I cannot go back yet, but their decision was final. Wix will not listen to what the agency has to say. Sad, but it is what it is. In just one snap, livelihood is gone. They do not care about the good reviews I have on my portfolio either.

1 Like
6

oh this is certainly very harsh, and im so sorry you had to go through this. Have you tried other freelancing platforms?