Can't delete app Etsy Reviews By Certified Code

Question:
I installed app and nothing happens. It loaded, but when i open app it just moves me to website builder page. When i try to delete it from settings page, it tells me that first i need to remove visuals from my website. But there are no visuals, i checked both mobile/desktop version in builder, preview and published website.

Product:
Etsy Reviews By Certified Code app

What are you trying to achieve:
Delete this from my website, i’m aware of malware code.

What have you already tried:
Searched the web for this app, and no instructions appeared.

Additional information:
I’m afraid that it can be some kind of malware installed on my website, please help me get rid of it.

Hi, thank you for answer. So i can have some unknown code on my website ? And as i understand the only way to remove it is delete this website, right ?

Why don’t you contact the developer?

I did, but have no answer. And can’t access the app from my settings. I even created completely blank website to test it, and have the same result - no visual appearance, can’t enter the app from settings and can’t delete it. It looks very suspicious for me.

Well leave a review and they will contact you quickly.

Thank you for suggestion, i give them one more day to reply, maybe they will fix the issue. Don’t like to place 1-star reviews :slight_smile:

Hi @user4297

To uninstall apps, read: Deleting Apps | Help Center | Wix.com

Please try to uninstall via Editor (not dashboard).

We can’t remotely remove apps (and if we can then probably malware).