Can't disable Paid Plans automatic email confirmation

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,
1

When a user of my site purchases new Paid Plan, I detect that new plan was added to that user, and I send him a nice looking email confirmation with “Triggered Emails”.
However, Wix also send a very ugly looking plain-text email with title: “You just purchased a plan” (and this email also includes my personal email address at the bottom, not an email from my domain, which is non-profesional).
How can I disable this automatic email being sent, since I don’t want my users to receive two email confirmations, since I already send them a nice looking email confirmation.

EDIT: To avoid confusion, I’m talking about code issues, not about Wix Premium Plans. Wix Paid Plans, is part of Wix monetization API, see for example wixUser.getPricingPlans(), docs here: https://www.wix.com/corvid/reference/wix-users.User.html#getPricingPlans

Please help!

Kind regards,
Max

2

Any help/tip/approach would be much apprechiated!

3

Wix Support will help you with that as it isn’t really a code issue.

It is exactly the same if you use Wix Forms for certain things, you will also get an automated email that you can’t stop being sent out.

4

There seem to be a confusion, I’m talking about code issues, not about Wix Premium Plans and emails sent as part of Wix service. Wix Paid Plans, is part of Wix monetization API, see for example user.getPricingPlans(), see docs here: https://www.wix.com/corvid/reference/wix-users.User.html#getPricingPlans

5

Hi

According to your post:

However, Wix also send a very ugly looking plain-text email with title: “You just purchased a plan” (and this email also includes my personal email address at the bottom, not an email from my domain, which is non-profesional).

You have asked the following question:

How can I disable this automatic email being sent

The emails which are sent out when someone subscribes to a plan through Wix Paid Plans App is not customizable. You can see the article provided by Wix Support here: https://support.wix.com/en/article/request-sending-a-customized-email-to-paid-plan-customers-after-purchase

Also as @givemeawhisky said above this is not a code issue and Wix Support will be able to help you best.

6

Thanks for sharing. That’s unfortunate. If at least I could just disable them it would help a lot.

7

Having the same issue and agree that this is not a support issue because its not possible to disable those mails from the Pricing Plan settings
any other solutions?