Can't save/publish my site

Ask the community
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1

Hi,

My teammate and I is struggling on the saving issue of our Wix site. We couldn’t save/publish our site since 20 hours ago, and up to now we still have the same problem. When we click the Save button a pop-up comes as shown below:

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We have tried the two steps recommended above and even cleaned all the cache and cookies, and after that we can sometimes save the site when we are at our HOME page, but we still can’t save the site if we are at any of the dynamic pages, which has more complicated logic codes…

So could you guys give me any suggestions for the problem we are having?
We will be very appreciated.

2

Have you reloaded your browser? What browser do you have?

3 
              Seems like a systemwide issue
4

I had it a couple of times yesterday but that’s a first for a long time and today everything has been good. Remember that enabling Wix Code which is still in Beta makes things a bit unsteady sometimes.

5

I’m having the same problem as well. Here are what I tried (and didn’t work):

  • On all 3 browsers: Chrome, Firefox & Safari:
    — Clear cache & cookie
    — Incognito/Safe Browsing/Private Mode
    — Clean install (not Safari since it’s bundled with macOS)

  • Flush DNS cache

  • Flush modem’s cache

  • Factory reset modem

  • Switch WiFi

  • Restart my MacBook (Pro Retina Early 2013 if you want to know the build for debugging purpose)

  • Use another account.

It happens randomly, starting from yesterday around 9am AEST (May 2, 18). We cannot reproduce the error since we don’t know when it happens. Sometimes, it could be saved 5 mins before but bang not now.

We’re desperate now :frowning:

6

Hi,
Please provide the URL to the editor that fails to save, we’ll take a look.

7

@Tomer: Is it okay to send the URL here? Or how can I send the message to you privately?

8

@Tomer: I have just submitted a ticket #857776996. Please take a look. Thanks a lot in advance.

9

Thanks Luan, our support team will take a look and contact us (the Wix Code team) if needed.

10

hi, i am getting this error as well:
An unexpected error occurred while saving your site data. It’s possible you are not logged in to Wix.com.
Please keep your Editor open, go to wix.com and log in, and then try to save again.
If the problem persists please let us know by posting on our support forum. (Timeout)

11

Hi neoklis,
If the problem persists, please send an email to support@wix.com
Thanks!

12

i have the same issue with www.ayoad.com

i cant publish my site its been 24hrs now. ticketcode: 830774995

13

Same problem for more than fifteen days, no assistance of the technical team ??? …

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14

Hi, I’m really struggling here - I’ve tried for months now to work on my Wix website - but every time I go to update by pressing Publish, the “just a sec” thing just spins for hours. I operate a non profit organization and we run mission trips which need constant updating. I can’t provide my volunteers with accurate info in a timely manner.

Can you please help me? I’ve refreshed my browser, used different browsers, cleared my cache, opened a new page while the old page is updating and clicked “save” again …all to no avail.

I’m on a very short timeline to make these changes and I don’t want to loose volunteers because my beautiful website doesn’t work. That’s so 1990.

Thanks for your help!

15

Old post reappearing, closed.

If you have used code on your page which is causing error, then add a new forum post if you still need help and add your code to the post.

If you have not used code, then you need to be contacting Wlx Support.
https://support.wix.com/en/article/contacting-wix-support