My collaborator on a wix site can not enter the environment of article creation. However they can create new articles via the wix app on Iphone. What can be the problem and how can they solve it?
It sounds like your collaborator might not have the correct permissions for accessing the article creation environment on the desktop version of Wix. Here’s how they can fix the issue:
1. Check Their Role & Permissions
- Go to Wix Studio Dashboard > Settings > Roles & Permissions.
- Find your collaborator’s account and check their assigned role.
- If they don’t have “Blog Editor” or “Admin” permissions, update their role to “Website Manager” or “Admin” to allow full access to article creation.
2. Clear Cache & Try Another Browser
- Ask them to clear their browser cache or try incognito mode.
- If the issue persists, try switching to another browser (Chrome, Edge, Firefox).
3. Check Wix Blog App Installation
- Ensure that the Wix Blog App is installed and correctly configured on the site.
- Go to Dashboard > Apps > Manage Apps and confirm the Wix Blog is active.
4. Log Out & Log In Again
- Have them log out of Wix and log back in to refresh their session.
5. Contact Wix Support If Needed
I hope this helps …
1 Like