Question: I have a composting website with about five forms that were working fine when we launched. However, now none of them are functioning. Has anyone found a solution for this?
What have you already tried: I’ve already tried recreating the forms, but the issue persists. After clicking the submission button, the page just scrolls down a little without completing the action. I reached out to Wix, and the forms worked for two members of their team, but I’ve tested it over 20 times in different scenarios, and I’m still receiving complaints from over 12 customers. I have yet to hear back from Wix with a solution, so I’m turning to the community for any insights.
Hi,
I was succesfully using the new wix forms with multiple forms and different websites. They all started to have issues September 4th. I had many discussions with support but they don’t understand / are not able to solve the issue. I restarted using 123 forms again and solved my issues. However it is a less scalable solution but works much better.
Kind regards, Ray
Thank you Ray! I may need to consider that option. I am at risk of loosing a client as a result of poor accountability on Wix’s Customer Service end. So I apreciate this solution. It much more than I got from their team of experts.
I am adding this loom video in case anyone else is eperiencing this as well.
WIX FORM GLITCH VIDEO
Hey @Brooke_Williams!
I see the form on the page was updated to the new Wix Forms. Did that resolve the issue?