Domain is not appearing automatically in the URLs of PDF files

Ask the community
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1

I’m having trouble with
I am experiencing an issue where my domain is not appearing automatically in the URLs of PDF files hosted on my Wix site. I also already tried retrieving the URL of the PDF file from the Media Manager, but it still shows random strings of numbers.

Working in
Wix Studio

Site link

here’s an example of my uploaded files without showing up my domain in the URL, and where my logo favicon is not shown as well.

What I’m trying to do
I just hoping that my domain will be visible on my uploaded PDF files, where my domain and the PDF file name are displayed as I named it, not just random number of strings.

What I’ve tried so far
I reached out to customer care team, even received a ticket number, nothing helped. I posted on forums previously, the community manager kinda slipped through my post.

Extra context
The PDF domain and file name was working just fine, until recently it became just like that.

2

the file is not tied to your domain as it is stored on a global CDN. This improves speed, caching and reliability.

If branding is critical then you would need to look at other ways to host the file and create a router.

edit: or possibly set up a cms and dynamic page for them and code to set the file name and urls

1 Like
3

May I know why the file isn’t tie to my domain? I am doing the old fashioned way - upload files to my Site Files, then linked the PDF to a button. Then published on my site. While previously it shows just perfectly fine on my previously uploaded document. And at one point, it just doesn’t display my domain anymore.

Here’s another example where my PDF file is showing my domian, favicon and everything perfectly:

This issues occurs to both non-CMS / CMS or non-Dynamic page / Dynamic page**
**
Could you kindly advise what’s the issue here. Thanks

4

from what I understand, Wix changed the way they handle the file storage. So previously in the past it did display domain, but with CDN ( Content Delivery Network) this has changed.

5

Thanks for the reply.

However, does it mean there’s nothing I can do from my end?

6

you could build it out with CMS and dynamic page with a bit of code.
this will also help by re-naming the pdf file to what ever you want.