Email Trigger

Email Trigger
help, after creating a trigger email and published, it doesn’t work on the live site, while in preview everything is ok.
Can anyone help me understand the problem?
Thank you.

Hello, this forum is for community based support with code problems. If this issue is related to some code you have written, please share the snippet so folks from the community can respond. If you believe this is a bug or some settings, please reach out to customer care for support