Error Code -19972 Building A Custom Password Reset With Velo

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// public/passwordChange.js

import { authentication, currentMember } from 'wix-members-frontend';
import { changeMemberPasswordAndSync } from 'backend/updateCollections.jsw';
import { isStrongPassword, isNonEmpty } from 'public/validators';

export async function handlePasswordChange(sectionId, inputs, selectors) {
  const {
    pswrdChngeOldPasswordInput,
    pswrdChngeNewPasswordInput,
    pswrdChngeConfirmPasswordInput,
  } = inputs;

  const oldPassword = $w(pswrdChngeOldPasswordInput)?.value?.trim();
  const newPassword = $w(pswrdChngeNewPasswordInput)?.value?.trim();
  const confirmPassword = $w(pswrdChngeConfirmPasswordInput)?.value?.trim();

  const errorEl = $w(selectors.errorText);
  const successEl = $w(selectors.successText);

  const showMessage = (type, message) => {
    const targetEl = type === 'error' ? errorEl : successEl;
    const hideEl = type === 'error' ? successEl : errorEl;

    if (targetEl) {
      targetEl.text = message;
      if ('textColor' in targetEl) {
        targetEl.textColor = type === 'error' ? '#D32F2F' : '#388E3C';
      }
      targetEl.visible = true;
      if (type === 'error') {
        setTimeout(() => {
          targetEl.visible = false;
        }, 3000);
      }
    }
    if (hideEl) hideEl.visible = false;
  };

  // 🧪 Validation
  if (!isNonEmpty(oldPassword) || !isNonEmpty(newPassword) || !isNonEmpty(confirmPassword)) {
    return showMessage('error', 'Please fill in all password fields.');
  }
  if (newPassword !== confirmPassword) {
    return showMessage('error', 'New passwords do not match.');
  }
  if (!isStrongPassword(newPassword)) {
    return showMessage(
      'error',
      'Password must be at least 8 characters, include a number and an uppercase letter.'
    );
  }

  // 🔍 Debug pre-check: who is logged in & what is the old password value
  try {
    const member = await currentMember.getMember();
    console.group('🔍 Password Change Debug Info');
    console.log('Logged in as:', member?.loginEmail || 'Unknown email');
    console.log('Member ID:', member?._id || 'Unknown ID');
    console.log('Old password length:', oldPassword?.length ?? 0);
    console.log('Old password (JSON view):', JSON.stringify(oldPassword));
    console.groupEnd();
  } catch (debugErr) {
    console.warn('⚠ Could not fetch current member info before password change:', debugErr);
  }

  // Step 1: Change password in Wix
  try {
    await authentication.changePassword(oldPassword, newPassword);
  } catch (err) {
    const timestamp = new Date().toISOString();
    const errorInfo =
      typeof err === 'number'
        ? { code: err, message: null }
        : err || {};

    console.group('❌ Wix Password Change Failed');
    console.error('🕒 Timestamp:', timestamp);
    console.error('📄 Message:', errorInfo.message || 'No message provided');
    console.error('🔢 Code:', errorInfo.code ?? 'No code provided');
    if (errorInfo.stack) console.error('📜 Stack:', errorInfo.stack);
    console.error('📦 Full error object:', err);
    console.groupEnd();

    if (errorInfo.code === -19972) {
      $w(pswrdChngeOldPasswordInput).value = '';
      return showMessage('error', 'Your current password is incorrect. Please try again.');
    }
    return showMessage('error', errorInfo.message || 'Something went wrong. Please try again.');
  }

  // Step 2: Sync to SellitMembers only if Wix change succeeded
  try {
    const member = await currentMember.getMember();
    const wixMemberId = member._id;

    const result = await changeMemberPasswordAndSync(oldPassword, newPassword, wixMemberId);

    if (result.success) {
      showMessage('success', 'Your password has been changed and synced successfully.');
      $w(sectionId)?.collapse?.();
      $w(pswrdChngeOldPasswordInput).value = '';
      $w(pswrdChngeNewPasswordInput).value = '';
      $w(pswrdChngeConfirmPasswordInput).value = '';
    } else {
      showMessage('error', result.message);
    }
  } catch (err) {
    console.group('❌ SellitMembers Sync Failed');
    console.error('🕒 Timestamp:', new Date().toISOString());
    console.error('📄 Message:', err?.message || 'No message provided');
    console.error('📦 Full error object:', err);
    console.groupEnd();

    showMessage('error', 'Password changed in Wix, but syncing failed. Please contact support.');
  }
}

trying to reach out to wix help desk but I keep running AI that can attend to my need.

Is there a solution to this?