Question:
My forms and notifications were working fine untill September 2nd. My company and customers do not receive notications anymore. I am having issues with multiple sites (company mail and CRM-reply default address from Wix)
Product:
Wix Studio
What are you trying to achieve:
Would like to receive the notifcations again. I do recive the input from the forms in the wix database. Just missing the email notications. Customers would like to recieve notification with details from the form they filled in.
What have you already tried:
I have tried business email and standard wix address. Note: everything was working fine on multiple sites untill september 2nd. I did not change anything. No releases.
Thanks for quick reply. It does not solve the issue. My customers, that fill in the forms, should receive notification. I also do not receive email notifications anymore. As work around I added a second private email. A .Mac.com seems to work. Company email is not working. But… if I add the private email address as sender I receive the notification but the customer does not get notification. I receive the notification from no-reply wix and not from my custom private email. Something changed on September 2nd. I did raise a ticket at Wix.
Hi @RaymondK , did Wix manage to fix this issue for you or did you find a fix?
Our clients stopped receiving notifications for form submissions around the same time (4th September) - I have tested with some personal emails and it works, but with company emails it’s not being received by the user.
No they did not fix it and don’t understand or conform the issue. The problem started September 2nd. I did not make any changes and the forms did work for a few months.
They suggested many things. One of their suggestions was to change the automation to send mail instead of receive email. That’s sound logic but was not set like that before. It is also not possible to send the input of the form to the sender. That only works with receive email.
Alternatives you can try are:
Use business email, but only google seems to work. I was using Microsoft 365 email and don’t want to change this. Suggested solution to add Cnames is not working. I did not try Google Business suite via Wix.
Migrate back to old forms (is what I heard but did not test that)
Create a new form. In a new form I noticed that the from address is not no-reply@crm.wix.com anymore.
I removed the wix forms and am using 123 form builder again. That works fine, however the forms are not as resonsive as Wix. The support of this company is much better and have used it successfully for a few years.